DETAILS
After a user account has been locked, please wait for 5 minutes before attempting to log in again. Avoid trying to log in during this 5-minute period, as doing so will extend the lockout time to 10 minutes before you can log in again. Please note that during this time, the password reset functionality is not available. This is for your own safety to prevent anyone trying to log in as you from initiating the forgot password option.If you've forgotten your password, you can utilise the "Forgot password" option to initiate the process of resetting your password after the timeout has been completed.
NOTE: if you have issues receiving the password reset email - please let our support team know