Sometimes the sync doesn't work. Check the following before escalating to a genius.
Troubleshooting the sync isn't really any different from how the older software works. You need to start at the data source and work your way through to our server.
| 1. Have you tried connecting to the database directly through Q tools (if possible) If this doesn't work, it could be password or user related. Has the ODBC license been installed correctly? |
| 2. Open the properties for the service. You can run the service as system or user dsn. Attache requires a user dsn. |
| 3. Try restarting the service. |
| 4. If you are running as system dsn, are there any references to network drives? We may not be able to read these. |
| 5. The event viewer is your friend, and it will tell you if there is a problem trying to find the data. |