Sybiz order not syncing

DESCRIPTION

The orders sync status (Write Order) may show red and the orders may display an error message after a Sybiz upgrade.

The error message may look something like this:

Sync error: System.Exception: Incorrect database or application version at WebNinja.SybizIntegration.Handler.Connect(Task task) at WebNinja.SybizIntegration.Handler.ProcessCreateObjectTasks(CreateObjectTask[] sybizCreateObjectTasks, Boolean ssl, String host,

or

System.Exception: DataPortal.Fetch failed (Invalid Common Connection) at WebNinja.SybizIntegration.Handler.Connect(Task task) at WebNinja.SybizIntegration.Handler.ProcessCreateObjectTasks(CreateObjectTask[] sybizCreateObjectTasks, Boolean ssl, String host, String key)

RESOLUTION

If the Sybiz upgrade is big enough (or the upgrade between the previously installed version and the newer version is a big enough gap) there are a couple DLL files we use that may need to be updated to match. This is just a simple case of backing up the current DLL files in the Webninja install folder, and copying the same files from the Sybiz versions folder for the relevant version.

Steps:

1. On the server where Webninja is installed - go to C:\Program Files (x86)\Web Ninja\ - and look for the two Sybiz .dll files:
   
   • Disable/stop the Webninja service
   • Create a backup folder within the Webninja folder and copy those two files into the backups folder
     
     
2. Browse to the Sybiz versions folder - typically found at c:\Program Files\Sybiz (not to be confused with the 32 bit folder "Program Files (x86)" )
   
   • Open the version that matches the currently installed version of Sybiz:
     
   • and look for the same two dll files: 
     
     and
      
3. Paste them into the Web Ninja Folder and restart the webninja software.
   
   

Go back to the admin and try to re-sync the failed order. If you don't know how to do this, then follow this article - My order didn't import into my accounting software

If you are still getting an error and the order isn't syncing. Please contact Web Ninja support