If your site is configured to send new customers through to your MYOB Accountright Live (ARL), create a new debtor card and assign that new debtor account number to the online account - you may occasionally see an error that looks like:
The error message received was: CommonRules_StringRequired
This error message is rather generic and essentially refers to one or more mandatory fields in MYOB that haven't been filled-out on the customer's online profile.
Edit the customer's details in the CMS of the site and make sure all fields that are mandatory debtor card fields in MYOB ARL are also filled-out online in their online profile.
Once their details are updated - wait until the next sync runs before checking if it's synced correctly.
Once the customer's details have synced to ARL and their debtor card ID has been synced back to their online profile - their order should then activate to sync to MYOB.
Until that happens - the order will sit in "pending" status and won't sync to MYOB
Some fields in MYOB are required/mandatory fields and if that data is missing, MYOB won't allow it to sync or create a debtor account.