Online Ordering

Customer Import - MYOB AccountRight Live

Hi there! This guide will take you through launching your website to your customers by importing ...

Online Ordering - Left Sidebar Menu Items Guide

Welcome! You now have a live integration between your accounting software and your new Web Ninja ...

Online Ordering - Navigation Bar Items Guide

Congratulations! You now have a live integration between your accounting software and your new We...

Custom Site Features

Notify When in Stock feature

Web Ninja offers a useful feature called Notify When Available that allows you to receive an emai...

Common Errors

Exonet Sync Error: "Syntax error or access violation"

DESCRIPTION When Attempting to sync an order into MYOB Exonet, the following error comes back on ...

MYOB Account Right Live error on order sync

DESCRIPTION An order has errored and shows with a red background in your orders list in the Webni...

MYOB Advanced Sales Order Error - The vendor status is 'Inactive'

ERROR IS:   Web Order #SGL-81915 has failed to sync.The error message received was: SalesOrder.De...

Paypal error on checkout "This invoice has already been paid"

Who is this article for? This information applies to any Webninja customers who are using Paypal ...

Data Issues

Google Drive - data won't sync or update

DESCRIPTION If you have a Google Drive integration enabled on your site (eg. to drive product ima...

What to check if your recent price changes aren't showing online

Web Ninja caches prices for up to 24 hours to improve the load times on pages.  Because we replic...

Domains, SSL Certificates and DNS

Webninja's Amazon SSL Certificates - How to Authenticate Your Domain Via DNS

  This guide will help you add the CNAME records to your Domain's DNS settings once a Web Ninja r...

301 Redirects - Redirect Old Links and Fix Broken Links

A 301 redirect is a permanent redirect from one URL to another. 301 redirects send site visitors ...

1 Aug 2016 - Web Server DNS/ Access Issues

1 Aug 2016 | 8:00am [INCIDENT]1 Aug 2016 8am(EDST) We're currently experiencing network/DNS i...

FAQ

⭐ My order didn't import into my Accounting package

If an order doesn't import into your accounting package, you can always resend the order. Note: t...

⭐ Why don't I receive emails from the website anymore?

If your order confirmation emails, or other admin related emails from the site have stopped - thi...

How to reduce or prevent bot activity on your payment gateway

THE PROBLEM: There's now an ever increasing presence online of bots and unscrupulous types who ar...

Web Ninja Connector Upgrade - April 2021

Your TLS needs some Love! Your Web Ninja e-commerce Connector needs an upgrade. The Connector i...

Pricing on website not reflecting what is in my accounting software

If you have recently updated pricing in your accounting software and it's not being reflected on ...

CMS User Management

OVERVIEW As a part of our continued commitment towards excellence and safeguarding your data, our...
See all 17 articles

Internal Knowledge Base

Jiwa ODBC driver setup

This guide will take you through the ODBC driver set-up to allow the Web Ninja connection to the ...

Tencia ODBC Driver Set-up

This guide will take you through the ODBC driver set-up to allow the Web Ninja connection to the ...

Payment Options and Gateways

⭐ New Paypal setup

Overview If you've purchased Webninja's integration with Paypal's latest version, (including the ...

Currently Supported Payment Gateways

Here is a list of payment gateways that you can add to your checkout to take payments.  AfterpayC...

CommWeb MPGS Set-up

This article we guide you through setting up the MPGS payment gateway integration. Note this can ...

How do I turn on Payment Methods?

You can easily toggle your different payment methods for your customers on and off through the We...

How do I configure payment method restrictions based on customer types/credit terms?

A neat feature we have available to our customers is payment restrictions on different customer t...

Find Missing Orders with Webninja's Temporary Orders Module

There can be any number of reasons why an order isn't saved or created in the Webninja CMS after ...
See all 7 articles

Product and Category Images

⭐ Product Image Requirements

IMAGE FILE TYPES Our sync will allow for product images to be in the following formats: .jpg, .J...

Product images showing upside down?

If you have a product or category image showing upside down. Edit the image on your server and cr...

Data isn't Syncing After Sync Software Upgrade/Install

If you have recently upgraded the software to the latest version, and if the images for products ...

Tag Images Set-up (Brand, Range etc.)

Tags are used to tag a product and push it to another page on the site. The most common example o...

Managing Category Images - Default Method

There are multiple ways to manage which images are used to display on category pages. By default ...

General Payment Queries

Credit Card & Payment Gateway Surcharges

OVERVIEW Update 2021:  NINJA PAY - We now have our own payment gateway that allows for a few more...

Add on Modules

Reconnect Amazon to Webninja

DESCRIPTION Sometimes the authorisation that Amazon Marketplace (MWS) grants to Webninja will exp...

Web Ninja Customer Import - For Accounts Already Created

Web Ninja Customer Import This guide will take you through the customer import and the rules asso...

Web Ninja Modules/ Add Ons

Web Ninja has created a page with 68 modules available to be added to your site.  On our website ...

Web Ninja Blog Module

This guide will take you through the basics of the standard blog module. The blog module administ...

Integrate Share This with the site

  First, log into your Share This account and go to 'Apps Directory'.   In the list of 'More Tool...

Share This Property ID

To enable the social media 'Share This' feature on your product page, you first need to set-up an...
See all 20 articles

SEO

How to Verify Google Search Console on Your Site

OVERVIEW Adding Google Search Console verification is an important step to ensure that you have o...

SEO Advice: Adding Alt Text to Images

OVERVIEW The topic of adding image alt tags for effective SEO has been a subject of debate for so...

How do I enter data into the SEO Manager?

In today’s online climate, a very useful and valuable feature offered to the website owner is the...

Shipping

MYOB Advanced - Shipped Orders

This feature uses the in-built 'Shipments' section in MYOB Advanced and allows you to convert ord...

Advanced Shipping Tables - International Shipping Codes

Attached is a list of the ISO2 codes required for setting up international countries in the advan...

New Zealand rural and standard postcodes

You can copy and paste this straight into the domestic shipping tables.    Rural: 170-170171-1711...

How to setup the advanced shipping tables

With the Advanced shipping manager you can set up different freight costs by Cart total Postcode...

There are no freight options available on checkout

SYMPTOM: When the customer is checking out - on the freight selection page - they get a message s...

There are no freight options available on checkout

SYMPTOM: When the customer is checking out - on the freight selection page - they get a message s...

Product Data Integration

Web Ninja Software Installation

This guide will take you through installing and setting up the Web Ninja software. Note that the ...

PDF File Size Limits

If you're uploading PDFs to your website there are usually two different methods of how this is d...

How do I Add/ Remove or Change my categories?

Who does this article apply to? This article relates to Webninja's default category configuratio...

Truncated or broken product descriptions or attributes

SYMPTOM Most of your products display correctly on the site, but a handful of products have missi...

How do I sort categories?

If you've got category sort enabled on your site, you can tell the website what order the categor...

How do I sort products?

Many customers wish to sort their products in a certain order, perhaps to push the more popular p...
See all 10 articles

Customer Integration

Customer Import - MYOB Advanced

Hi there! This guide will take you through launching your website to your customers by importing ...

Customer Import - Attache

  Hi there! This guide will take you through launching your website to your customers by importin...

Customer Import - Infusion Cloud

Hi there! This guide will take you through launching your website to your customers by importing ...

MYOB Advanced - Create Customer Feature

When writing an order to MYOB Advanced, the Web Ninja system can create a basic, standard account...

Why do my account customers' orders sync as "Cash Sales" ?

SYMPTOM When your customers who have a corresponding account in your accounting software place an...

What is a customer type and how do I change it?

Customer types can be set up for a heap of reasons: customer restrictions, shipping and payment c...
See all 7 articles