Reckon Accounts: Desktop

Reckon Desktop: How to Reconnect Web Ninja's Software

OVERVIEW This guide will help you re-establish the connection between Webninja and your Reckon Ac...

Sybiz

Sybiz order not syncing

DESCRIPTION The orders sync status (Write Order) may show red and the orders may display an error...

Sybiz ODBC Driver Set-up

This guide will take you through the Sybiz ODBC driver setup to allow the Web Ninja connection to...

MYOB Advanced

MYOB Advanced Sales Order Error - 'Warehouse' cannot be empty

This error occurs when the customer has not set a default location to every product and occurs du...

MYOB Advanced Set-up

This guide will take you through setting up MYOB Advanced for the Web Ninja connection. Note that...

Xero

Reconnect Xero

In the event that the Web Ninja system is not connecting to Xero you'll need to log into the admi...

Attache Accounts

Permits in Attache - How do they work?

If your site is configured to utilise permits you can apply the permit rules you've set in Attach...

How do I setup by sync tab?

Though this tab will generally be done for you already, it's good to know what they do if you nee...

How do I setup a stockist in Attache? [Custom Feature]

If you have the stockist's module activated you can create a stockist from a customer flag in Att...

How do I import my order into Attache?

Prior to importing your first order into Attache, you need to ensure you have configured the orde...

Creating web customers out of Attache

Creating a web customer from a customer in your 'Customer Masterfile' is easy, and can save you a...

How do I setup the customer import for Attache?

You can import your Attache customers directly from Attache. There are a couple of options you ne...
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Attache BI

Error on KFI order import - missing stock location

SYMPTOM Orders syncing to Attache BI via XML KFI files no longer show up in Attache BI. When the ...

Fishbowl

Fishbowl Error: Connection not completed before timeout at WebNinja

DESCRIPTION You might see an order in your list of orders in the CMS that's highlighted in red, a...

Fishbowl ODBC Set-up

This guide will take you through setting up the Fishbowl ODBC driver.   Step 1: Install the MySQL...

Fishbowl order sync error: No connection could be made because the target machine actively refused it

SUMMARY OF THE ISSUE In the CMS back-end of your site, you find that one or more orders have erro...

Jiwa

Jiwa 7 Upgrade

Customers upgrading from Jiwa 6 to Jiwa 7 may potentially have an issue with the values being sav...

MYOB AccountRight Live

Error on syncing customers to MYOB Accountright Live

DESCRIPTION If your site is configured to send new customers through to your MYOB Accountright Li...

Pricing from MYOB Accountright live not updating on the website

If you have updated product pricing in MYOB Accountright live and it's not reflecting on the webs...

MYOB Exo

MYOB Exo ODBC Driver Set-up

This guide will take you through the MYOB Exo ODBC driver set-up to allow the Web Ninja connectio...

Exonet Orders - Common errors that prevent orders from syncing

SYMPTOM: In the orders view in the website CMS - an order is highlighted red.When you review the ...

Customer Upload from MYOB Exo

Who does this article apply to?These instructions are only relevant to customers using MYOB Exo a...

Customer Upload from Exo

Who does this article apply to? These instructions are only relevant to customers using Webninja'...

Can I display my incoming stock date?

Yes, incoming stock dates can be automatically imported from your purchase order due dates in Exo.

MYOB Premier

Resetting User Passwords in MYOB Premier19

From time to time, you may need to create a new user for Webninja that needs to be unique as we n...

MYOB Premier ODBC config

If the customer is using version 19 of MYOB AccountRight, it probably requires the Premier set-up...

Ostendo

Ostendo API Set-up

This guide will take you through setting up the Ostendo API for the Web Ninja connection.   Step ...

Ostendo Order Sync Error: "NOSUCHLOOKUPVALUE"

OVERVIEW When you attempt to sync an order to Ostendo, but the order shows up as red in the order...

How do i setup images for products using Ostendo Colour/ Size/ Grade variants?

This article will provide information on how you need to setup your product images when using var...