INCIDENT: Amazon Servers experiencing intermittent 503 errors

Completed

Nolan

• October 05, 2017 02:32

As of 11:20am this morning we started experiencing intermittent 503 errors on accessing sites via Amazon's AWS servers.

This does not affect any sites currently running on shopau2, shopau4, shopau8 and shopau9 (if you're using our previous generation software, Shopping.exe "Webninja Ecommerce" - then your site won't be affected by this)

We'll be posting regular updates as often as possible.

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• Official comment

  

  Nolan

  • October 05, 2017 23:56
  • Edited

  RESOLVED

  These issues haven't returned since 1pm QLD yesterday and our developers have put several extra measures in place to prevent another incident like this from happening.
  
  
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  Nolan

  • October 05, 2017 03:36
  • Edited

  UPDATE: 12:20pm

  The developers are still investigating this issue.
  We HAVE at least identified any site running a custom SSL certificate appears to be without issue at present - or at least at a reduced severity.

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  Nolan

  • October 05, 2017 03:36
  • Edited

  MONITORING:

  Services have settled down and websites are consistently accessible now - however there may be some initial slowness due to the server-side caches re-building.

  We'll be keeping a close eye on this through the afternoon to monitor for any possible relapses.

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  Nolan

  • October 05, 2017 06:11
  • Edited

  MONITORING:

  No further incidences have been reported or observed this afternoon and our developer team will be continuing to monitor and track the issues from earlier today.
  
  I'm requesting an official update in the morning tomorrow at our daily meeting and will be checking if an official mail-out will be sent regarding the cause of this issue - otherwise I'll post the final update here in the morning of 6 Oct

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