Infusion order Error - "Unable to set locate "

Go to the errored order in the CMS Admin of your site.

Click Customer Details link (at the top left of the order)

1. If the customer does not have a Debtor tab, this usually indicates they have an invalid account number.
2.  Confirm the customer has a valid account in Infusion. If they do - review the customer's profile on the website and update their "Account Number" field to match the correct debtor account in Infusion.
3. If They don't yet have a debtor account in Infusion, you'll need to either:
   1. create a new debtor account for them in Infusion, and then update their online profile to match the same account number (edit the "Account Number" field)
      OR
   2. remove the account number assigned to their online profile
   NOTE: remember to click "Save" at the bottom of the customer's profile in the CMS or your changes won't take effect
4.  Go back to the errored order in the CMS.
5.  Scroll down to Order Status and change the Order Status to Pending.
   (Again remembering to save your changes)
6.  Go to the Sync Status page (Sync Drop-down at the top of the admin panel) and run the “Write Order” sync task (click on the clock icon to the right of "Write Order") and let the sync run through
7. Double check in your Infusion that the sales order has created an invoice after the sync completes.