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Reckon Hosted API – Timeout Errors or Very Slow Responses

This guide will help you with resolving intermittent sync errors with your Reckon Hosted integrated Site

Overview

When our integration connects to Reckon Hosted, you may see requests taking a long time or failing intermittently. This is often related to the size/health of your Reckon company file, particularly the TLG (transaction log) file.

Symptoms

You may notice:

  • Very slow or “stuck” syncs when we connect to Reckon Hosted
  • Intermittent failures when reading/writing data via the API
  • Retrying doesn’t reliably fix the problem (though sometimes it may work) in fact you may even seen most sync tasks still appear to complete successfully.
  • If you have any failed orders - you may see an error on the order that says something like: "Request has not been completed yet. Please check back in couple of minutes"

If you see this pattern, the next step is usually to have Reckon review your company file and TLG file.

What to do

  1. Review Reckon’s guidance on TLG files
    Reckon’s own article explains when and why you should reset your TLG file (including guidance for files over 100 MB), and the steps to follow in Reckon Hosted:

  2. Contact Reckon Hosted Support (if needed)
    If you’re not comfortable following that article on your own, or if the TLG/company file is very large, contact Reckon Hosted Support and:

    • Share that you’re using an API-based integration and are seeing timeouts and errors (typically it takes around 10-12 min before it times out but it's not consistent)
    • Ask them to review your TLG file size and follow their recommended process if it’s too large

  3. If Reckon recommends a new company file
    In some cases Reckon may advise creating a new, smaller company file (for performance and stability) if your company file becomes too large (eg. several GB)

    • If you proceed with that, let us know the name of the new company file so we can confirm the integration is pointed to the correct file.

How we can help

  • We can confirm from our logs when and how often these errors occur.
  • Once you’ve followed Reckon’s guidance, we can help you test that everything is running smoothly again.