Windcave Hosted Payment Updates: What NZ Customers Need to Know About 3D Secure (3DS) & Email Capture

What’s Happening?

Windcave (a popular payment gateway for New Zealand businesses) is updating its hosted payment pages to help merchants meet new VISA requirements for 3D Secure (3DS) authentication. One key part of this upgrade is capturing the customer’s email address during payment to enhance security and reduce fraudulent activity

Why is Customer Email Now Important?

3D Secure (3DS) is a security protocol provided by card networks like VISA, which helps protect merchants and cardholders against unauthorised transactions. As part of the 3DS process, Windcave now requires shoppers to provide their email address on the hosted payment screen. This information may be used as part of “step-up” verification during the payment process, which increases transaction approval rates and protection for your business

What Do You Need To Do?

No changes are required by Web Ninja or your website. Windcave will automatically add the email address field to the hosted payment page for any account that has 3DS enabled. If you do not have 3DS enabled on your Windcave account, now is a good time to consider it for added protection and compliance with card scheme requirements

What If You Don’t See the Change?

If your Windcave account has 3DS enabled but you still do not see an email field appearing on your hosted payment page after the announced update date, you should reach out directly to Windcave support to ensure the field is activated for your account.

Key Takeaway

Windcave will handle the technical update. Webninja does NOT need to make coding changes or alterations to your webstore.
Enabling 3DS is strongly recommended to protect against fraudulent payments and to comply with new VISA requirements. For specific concerns about the update or your setup, contact Windcave support.